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Soft Skills

Problem Solving

Every professional faces complex challenges — but not everyone knows how to approach them systematically. This workshop…

Every professional faces complex challenges — but not everyone knows how to approach them systematically. This workshop equips participants with proven techniques to analyze problems, generate solutions, and make sound decisions under pressure.

From strategic dilemmas to day-to-day bottlenecks, you’ll learn how to break down issues, avoid analysis paralysis, and confidently lead your team toward solutions. Grounded in real-world frameworks, this session sharpens your thinking and boosts your leadership value.


How is this Workshop Helpful?

In workplaces today, people often jump to conclusions or rely on assumptions. This workshop helps you:

  • Replace guesswork with structured analysis

  • Make confident decisions using logic and creativity

  • Lead problem-solving sessions with teams

  • Anticipate risks and think several steps ahead

  • Avoid emotional decision traps and mental biases

Whether you’re solving team conflicts, project delays, or operational breakdowns — this workshop helps you get to the root and fix the cause, not just the symptoms.


What Will You Be Able to Do After Attending?

  • Identify, define, and frame problems clearly

  • Break down large or vague challenges into manageable parts

  • Apply structured thinking tools (like Root Cause Analysis, 5 Whys, Fishbone Diagram)

  • Generate creative solutions using lateral thinking

  • Weigh risks, consequences, and feasibility of options

  • Make and defend smart, well-thought-out decisions

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What Will You Learn?

  • 1. Understanding the Problem Landscape
  • Types of workplace problems (technical, adaptive, procedural, relational)
  • Symptoms vs root causes
  • Emotional vs analytical decision patterns
  • 2. Structured Problem Solving Tools
  • Root Cause Analysis (RCA)
  • 5 Whys and Fishbone Diagram
  • Pareto Analysis (80/20 Rule)
  • SWOT and Gap Analysis
  • 3. Creative Thinking Techniques
  • Brainstorming vs Brainwriting
  • SCAMPER model for innovation
  • Lateral thinking and mind-mapping
  • 4. Decision-Making Strategies
  • Decision matrix and pros-cons grids
  • Cost-benefit and risk analysis
  • When to act, when to delay, when to escalate
  • 5. Collaborative Problem Solving
  • Leading productive discussions and ideation
  • Managing groupthink, bias, and ego
  • Building alignment on tough decisions

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